This page explains how to delete a VIVA Account and the associated personal data, and what happens next.
1. Deleting your Account from the Application
- open VIVA;
- tap Profile, then Settings;
- at the very bottom, choose Delete my account;
- choose the deletion mode: immediate or deferred (Section 3);
- tap Send code: a six-digit code is sent to the Account’s email address;
- enter the code and confirm.
The exact labels may vary slightly depending on the version of the Application; the options displayed in the Application prevail.
2. Requesting deletion without access to the Application
You may also send a request to:
Suggested subject: “Account deletion request”
Write from the email address used for your Account. VIVA may request reasonable verification to prevent a third party from fraudulently attempting to delete your Account.
3. The two deletion modes
Immediate deletion
As soon as the code is confirmed:
- your Account, your profile and your photos are deleted;
- your identity verification records held by VIVA are deleted;
- your Interests, your Suggestions, your Conversations, your blocks and the reports you made or received are deleted;
- your Subscription history is deleted;
- for the people you had a Conversation with, it appears as an exchange with a deleted account, without your first name or your photos.
This deletion is irreversible: no data can be restored, and registering again with the same email address creates an entirely empty Account.
Deferred deletion
Your profile is hidden immediately: you no longer receive Suggestions or notifications, and no one can see you. For thirty (30) days, simply signing in to the Application cancels the deletion and reactivates your Account as it was. At the end of the thirty days without signing in, your Account is permanently deleted, with the same effects as immediate deletion.
4. What remains after deletion
- Copies may remain in the host’s backups until their rotation, i.e. at most seven (7) days; they are not used to reconstitute an Account.
- Payment transaction records (identifier, amount, date) are retained for the statutory accounting period, dissociated from any identity.
- Items that a legal obligation, an ongoing investigation — in particular relating to the protection of a minor — or the defence of a right require to be retained, to the extent strictly necessary.
Retained data is never used to reactivate a profile.
5. Subscriptions
App Store or Google Play: deleting your VIVA Account does not cancel a subscription taken out by in-app purchase. If you have an active subscription, cancel it in the subscription settings of the platform through which you subscribed, otherwise it will continue to be charged.
Mobile Money (Madagascar): the subscription has no automatic renewal; there is nothing to cancel. The period already paid for is not refunded.
6. Data already shared with other people
Deleting your Account removes your profile from the Service, but VIVA cannot guarantee the deletion of a copy that another User may already have saved, copied or received, for example a screenshot or a message saved outside VIVA. Unlawful use of such information may however be reported and engages the liability of its author.
7. Contact
For any request relating to the deletion of an Account or of data:
APLI SARLU — VIVA · LOGT 51, Cité Ampefiloha, Antananarivo, Madagascar